FULL OPERATIONS PACKAGE
Your All-in-one hotel
management solution
Get everything from the Core and Housekeeping packages,
plus advanced features for seamless communication and guest service.
Core Operations Package
Digitize your daily operations and keep every task, form, and issue under control.
- Maintenance Management
- E‑Forms / Checklists
- Tasks
- Lost & Found
Housekeeping Package
Streamline room cleaning, arrivals, and inspections for a spotless guest experience.
- Housekeeping Tasks
- Automatic Room Assignment
- Arrival Waiting List
- NFC Room Status Change
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Full Operations > Knowledge Library
Centralize Knowledge, Empower Your Team
Store and share all important resources, training materials, and hotel procedures in one easily accessible hub. From PDFs to videos, ensure your team has the tools they need to stay informed and trained at their fingertips. Employees can also acknowledge that they have reviewed and understood the required materials, ensuring accountability and compliance across the team.
Full Operations > Employee Questionnaires
Employee Feedback That Drives Positive Change!
Gather valuable feedback on your employees' work environment, boosting engagement and understanding their needs. Regular, customizable questionnaires help you identify areas for improvement, receive ideas for innovation and foster a healthier workplace culture.
Full Operations > Newsboard
Stay Connected, Stay Informed
The Newsboard is your hotel’s dynamic communication hub, tailored to each employee’s role. Whether it’s essential updates for specific departments or general announcements for the entire team, the Newsboard ensures every staff member stays informed. With the option for read verification, you can ensure critical messages are acknowledged, fostering accountability and seamless communication across your workforce.
Full Operations > Complaints
Streamline Complaints, Elevate Guest Satisfaction
Simplify your guest complaint management with ease! Log complaints, record the compensations provided, and uncover valuable insights through our analytics, highlighting the most frequent complaints and the annual total compensation costs!
Improve your staff's collaboration
Full Operations > Guest Logs / Courtecy Calls
Connect with Guests, Capture Feedback, Elevate Service
The Guest Logs feature enhances guest satisfaction by highlighting daily arrivals and enabling your staff to make personalized connections with new guests. This simple yet powerful tool allows your team to gather valuable feedback during courtesy calls, ensuring that any issues are addressed promptly and that guests feel cared for from the start. Use this feature to drive exceptional service and strengthen guest loyalty.
Full Operations > Service Requests Back Office
Effortless Request Management, Exceptional Guest Satisfaction
The Service Requests (Backoffice) feature revolutionizes the way you manage guest requests. Easily log and track requests while sending real-time notifications to the appropriate department, ensuring prompt responses and seamless service. By streamlining the request process, your team can turn every guest interaction into a positive experience, delivering satisfaction with efficiency and a personal touch.
Full Operations > Reservations Back Office
Unlock Guest Insights for Personalized Service Excellence
Our Reservations Back Office simplifies booking management for hotel staff, allowing easy handling of guest reservations and existing bookings. With an advanced system for defining guest entitlements, it meets even the most complex requirements. This standalone module can also be enhanced with the Guest Experience Package's Guest Application, enabling guests to make reservations directly from their phones for a smoother, more convenient experience.
Full Operations > VSA
Enhance Guest Experience with Personalized VIP Management
The VSA feature is designed to optimize the management of VIP and repeat guests, ensuring every interaction is personalized and seamless. It records special offers, staff communications, and guest preferences, allowing your team to cater to individual needs with precision. With VSA, personalized service is made effortless, while detailed statistics offer valuable insights, helping your hotel deliver a luxurious and tailored guest experience.
